Exchanges

Changes are accepted when the piece is in perfect conditions and there has not passed more than 14 days from the purchasing date.  If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. The currency of the country and the local price will always prevail. Pieces on SALE are always a final sale.  Shipping costs are non-refundable.

Returns 

Returns are accepted when the piece is in perfect conditions and there has not passed more than 14 days from the purchasing date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns must be sent to our Return Service Center at the purchaser's expense with the original packing. Since we don’t guarantee that we will receive your returned item if missed, lost or stolen,  as proof of your return, we recommend that you always save the shipping receipt from the carrier. Once we have received your return, and evaluate the integrity of the piece, we will issue your refund if applicable. Pieces on SALE are always a final sale.

 

 ARETES CON TACONES RETURNS:

469 REY GUSTAVO
LA VILLA DE TORRIMAR,
GUAYNABO, PR 00969


Several types of goods are exempt from being returned.  Items such as earrings cannot be returned for sanitary reasons. 

There are certain situations where only partial refunds are granted (if applicable) 
- Broken jewelry.
- Any item that is returned more than 14 days after delivery. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at aretescontacones@gmail.com.